CSS ActiveTech
24/7 Remote Monitoring Services
Most people will become aware something is wrong with their computer at the very instant it happens, which could be a little too late to avoid costly repairs and the loss of getting by without your computer.
How it works:
A small, non-intrusive program is loaded onto your system. It constantly monitors the essential areas of your computer system and reports directly to our dashboard, with problem details and a screen shot for our technicians to investigate. With your permission we will remotely connect to your system and attend to the problem right away.
The monitoring includes such items as the Central Processing Unit (CPU), memory (RAM), storage devices, software update status, application crashes, Firewall status, various operating system errors and more. It incorporates the “SMART” (Self Monitoring and Reporting Technology), reporting on Hard Disk Fragmentation and overall system health and performance level.
Some problems cannot be fixed remotely, customer will be advised of the best course of action including delivering the computer to our office for repairs if
a remote session cannot finalize the problem.
